Boost Health Plan Performance and Member Engagement
We combine human-first engagement with proprietary, innovative technology to deliver results for our health plan clients, on the members they are not able to reach.
86Borders pairs locally based Care Coordinators with our ConnectAllCare platform to deliver the kind of engagement other vendors can’t. Together, we help health plans reach the hardest-to-reach members, uncover what’s standing in the way of their care, and follow through until needs are met.
Engagement That Drives Outcomes
Most vendors measure engagement by texts sent, voice messages left, or calls attempted. We define engagement by true person to person conversations resulting in actions taken — members completing screenings, closing gaps in care, and improving their health.
How Our Model Works
Engage and Activate:
Start with a real conversation, not a script.
Address Social Needs:
See the full context of members’ lives.
Close Gaps in Care:
Support preventative screenings and follow-through.
Track Results:
Measure outcomes, not just activity.
Our Interventions Include
Preventive screenings such as mammograms, colorectal exams, diabetic retinal exams
Medication adherence and statin compliance support
Coordinating appointments with providers
Addressing social determinants like diapers, food, housing, and transportation
Engaging multiple family members in one outreach
Confirming results and following up until needs are fully met
Better Care, Lower Costs, Stronger Relationships
Stronger quality scores (Stars, HEDIS®) through measurable improvements
Lower total cost of care by driving preventive screenings, reducing avoidable ER/IP utilization and assuring medication adherence
Greater loyalty and retention, as members feel supported, not just contacted
“86Borders provides a very important solution for improving member engagement to maximize value-based opportunities.”
Vice President at a National Health Plan
Let’s redefine engagement together. With 86Borders, health plans get real humans, real conversations, and real results.